Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3–5 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

You will receive an order confirmation email when your order is placed, and a shipping confirmation email with your tracking number once it ships.

Shipping Times

Once shipped, orders arrive within 8–10 business days.

Total estimated delivery time: 11–15 business days from the date of your order.

Delivery times are estimates provided by our carriers. During peak periods (such as Black Friday or the holiday season) or due to weather, customs inspections or other events outside our control, deliveries may occasionally take longer.

Shipping Costs

The total shipping cost is always shown at checkout before you complete your purchase.

Customs, Duties and Taxes

Orders may be subject to import duties, customs fees or taxes charged by the destination country upon delivery. These charges are the customer's responsibility and are not included in our prices or shipping fees. If you refuse to pay them and the package is returned to us, we will refund your order minus the original shipping cost and any return charges we incur.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update. If you have any questions about your tracking, contact us at retroroadinfo@gmail.com.

Multiple Items

If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking information for each package.

Shipping Delays

If we are unable to ship your order within the processing time stated above, we will notify you by email and give you the option to either accept a new estimated shipping date or cancel your order for a full refund. If you choose to cancel, your refund will be issued within 7 business days.

Shipping Address

Please make sure your shipping address is complete and correct when placing your order. If you notice an error, contact us at retroroadinfo@gmail.com as soon as possible. We can update the address if the order has not yet shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.

Lost, Stolen or Damaged Packages

Lost packages: If your tracking has not updated for more than [10] business days, or your order has not arrived within [20] business days of the estimated delivery date, please contact us. We will work with the carrier to locate it and, if it cannot be found, we will send a replacement or issue a full refund.

Marked as delivered but not received: Please check around your property, with neighbors and with your local post office, as packages are sometimes delivered to a nearby location or marked as delivered before arrival. If you still cannot find it, contact us within [7] days of the delivery date shown in tracking and we will open an investigation with the carrier and help you resolve it.

Damaged packages: If your order arrives damaged, contact us at retroroadinfo@gmail.com with your order number and photos of the package and item. We will send a replacement or issue a full refund at no cost to you.

Where We Ship

We currently ship to [the United States / the United States and the following countries: X]. If your country is not available at checkout, we are unable to ship to it at this time.

Questions

For any questions about shipping, contact us at retroroadinfo@gmail.com.