Refund policy
Refund, Return & Warranty Policy
Retro Road is operated by Retro Road. Contact: retroroadinfo@gmail.com
1. 30-Day Returns
You may request a return within 30 days of the date you receive your item.
To be eligible, the item must be unused and unworn, in the same condition you received it, with any tags attached, and in its original packaging. Proof of purchase (order number or receipt) is required.
How to start a return: Email us at retroroadinfo@gmail.com with your order number and the item you wish to return. If your return is approved, we will send you return instructions and the return address. Please do not send items back before your return is approved; unapproved returns may be refused or delayed.
Return shipping costs: Return shipping for change-of-mind returns is paid by the customer. If the return is due to our error (defective, damaged or wrong item), we cover return shipping in full.
Original shipping charges are non-refundable, except when the return is due to our error.
2. 90-Day Limited Warranty
In addition to our return policy, every product sold by Retro Road is covered by a 90-Day Limited Warranty against defects in materials and workmanship.
Who is covered: The original purchaser of the product.
Duration: 90 days from the date you receive the item.
What is covered: Defects in materials or workmanship under normal use.
What is not covered: Damage caused by accidents, misuse, abuse, neglect, improper care, unauthorized modifications or repairs, normal wear and tear, or cosmetic changes that do not affect functionality.
What we will do: At our option, we will repair the item, replace it with the same or an equivalent item, or refund the purchase price. All costs of the remedy, including shipping of the replacement, are paid by us.
How to make a claim: Email retroroadinfo@gmail.com within the 90-day warranty period with your order number, a description of the problem, and photos or video showing the defect. We will respond within [3–5] business days with next steps. In some cases we may ask you to return the item; if so, we will provide a prepaid shipping label.
Limitations: Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the 90-day duration of this written warranty. We are not liable for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
3. Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or is not the item you ordered, contact us at retroroadinfo@gmail.com as soon as possible, and within the 90-day warranty period, with your order number and photos. We will replace the item or issue a full refund, including shipping costs, at no cost to you.
4. Non-Returnable Items
The following items cannot be returned for change-of-mind reasons: perishable goods, custom or personalized products, personal care and hygiene products that have been opened or unsealed, hazardous materials, flammable liquids or gases, gift cards, and items marked "Final Sale".
Important: These exclusions apply only to change-of-mind returns. All items, including sale and final-sale items, remain covered by our 90-Day Limited Warranty and by Section 3 if they arrive damaged, defective or incorrect.
5. Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a separate order for the new item.
6. Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at retroroadinfo@gmail.com.
7. Customers in the European Union and United Kingdom
If you are a consumer in the EU, EEA or UK, you have the following rights in addition to the above. Where anything in this policy conflicts with these rights, these rights prevail.
Right of withdrawal: You may cancel your order within 14 days of receiving your goods, without giving any reason. To do so, send us a clear statement by email to retroroadinfo@gmail.com. You must then send the goods back within 14 days of notifying us.
Refund: We will refund all payments received, including standard delivery costs, within 14 days of receiving your cancellation notice, using the same payment method. We may withhold the refund until we receive the goods or proof that you have sent them. Unless otherwise stated, you pay the direct cost of returning the goods.
Condition: You may handle the goods as needed to establish their nature, characteristics and functioning. You are only liable for any reduction in value caused by handling beyond that.
Exceptions: The right of withdrawal does not apply to personalized items or to sealed hygiene products that have been unsealed after delivery. Sale items are not excluded.
Legal guarantee: Our 90-Day Limited Warranty is in addition to, and does not affect, your statutory rights under consumer law, including the legal guarantee of conformity (3 years in Spain for goods).